Sulaco
Sulaco
AI BUILT FOR HOTELS & RESTAURANTS

We Ship AI.
Others Demo It.

Sulaco is the AI implementation partner for hotels, restaurant groups, and hospitality operators tired of pilots that never launch. Built by a team with a decade inside Royal Caribbean Group and four years at AWS. We go from discovery to deployed — in weeks, not months.

Not sure where to start? See exactly how we work →

See It In Action

AI built for hospitality. Watch it work.

From front desk automation to F&B revenue intelligence — see what Sulaco looks like in production.

0:15

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Built by leaders from

Royal Caribbean Group

12 Years · Hospitality & Maritime Leadership

Amazon Web Services

Travel & Hospitality SME · 5× AWS Certified

MIT

MIT

Applied Data Science Program

Kellogg School of Management

Kellogg

Top 1% of Leaders · Executive Development

Nova Southeastern University

NSU · CISSP

Ph.D. Information Systems · ISC² Certified

Itinerary Planning AI✦Restaurant & Kitchen Automation✦Smart Guest Check-In✦Revenue Management AI✦F&B Cost Optimization✦Predictive Maintenance Alerts✦Guest Feedback Analysis✦Menu Engineering AI✦Staff Scheduling Automation✦Dynamic Pricing Intelligence✦Loyalty Program AI✦Hotel Operations Dashboard✦Shore Excursion Intelligence✦Food Waste Reduction✦Concierge AI Assistant✦Reservation & Booking AI✦Housekeeping Optimization✦Event & Banquet Automation✦Guest Sentiment Monitoring✦Vendor Invoice Processing✦Itinerary Planning AI✦Restaurant & Kitchen Automation✦Smart Guest Check-In✦Revenue Management AI✦F&B Cost Optimization✦Predictive Maintenance Alerts✦Guest Feedback Analysis✦Menu Engineering AI✦Staff Scheduling Automation✦Dynamic Pricing Intelligence✦Loyalty Program AI✦Hotel Operations Dashboard✦Shore Excursion Intelligence✦Food Waste Reduction✦Concierge AI Assistant✦Reservation & Booking AI✦Housekeeping Optimization✦Event & Banquet Automation✦Guest Sentiment Monitoring✦Vendor Invoice Processing✦

Weeks

Time to first working prototype

Production

Live systems already deployed

Founders

You deal with directly — always

"We don't ship code. We ship outcomes."
— Dr. Will Perez, Co-Founder & Chief AI Officer, Sulaco
OUR METHODOLOGY

How We Deliver AI That Sticks

A proven two-phase approach built around your business — not our technology stack.

Phase One

Discover & Align

Before recommending anything, we listen. We spend time inside your business — understanding your workflows, your pain points, your growth goals, and the gaps holding you back. Only then do we design the right AI approach for you.

Deep-dive into your business operations and challenges
Identify the highest-impact AI opportunities for your goals
Design a tailored approach — not a generic off-the-shelf solution
Align on measurable outcomes before any work begins

Phase Two

Win Fast. Scale Smart.

We start small and move with precision. Early wins build confidence, prove the value of AI in your environment, and create the momentum for rapid, full-scale deployment and deep integration across your organization.

Targeted pilot to demonstrate real ROI quickly
Iterate based on results — not assumptions
Rapid deployment once value is proven and confidence is built
Seamless integration into your existing systems and workflows
Continuous partnership — we stay with you through every stage
WHAT WE DELIVER

Real Business Outcomes. Real Value.

We apply the right AI tools to the right problems — so you see the impact where it counts most.

See Your Business Clearly

Data & Insights

Your PMS, POS, OTAs, and reservation platforms are generating data you can't fully use yet. We connect and activate it — so your GM sees occupancy trends, F&B margins, and guest behavior in real time, not buried in a week-old spreadsheet.

Live dashboards built for hotel GMs and F&B directors
Spot revenue and cost trends before they hit the P&L
Replace gut-feel decisions with data-backed confidence

AI That Knows Your Business

Intelligent Assistants & Automation

Generic AI gives generic answers. We build assistants tuned to your property's voice, your menu, and your service standards — so your front desk team gets instant, accurate answers and your guests get on-brand responses every time.

Guest-facing AI that speaks in your property's voice
Staff assistants for front desk, F&B, and operations
Consistent, accurate output — no hallucinations, no drift

Free Your Team from Busy Work

Process Automation

Every hour your team spends on scheduling, shift reports, vendor invoices, and manual checklists is an hour not spent on the guest experience. We automate the operational back-office — so your staff can focus on what only humans can do: hospitality.

Automate scheduling, reporting, and vendor workflows
Processes that run 24/7 without oversight
Faster turnaround times, fewer errors, happier guests

AI That Fits Into Your World

Systems Integration

You've already invested in your PMS, POS, OTA connections, and loyalty platform. We make AI work with all of it — not against it. Whether it's Opera, Micros, Toast, or a custom-built stack, we plug AI directly into the tools your team uses every day.

Works with Opera, Micros, Toast, and major PMS/POS systems
No rip-and-replace — AI enhances what you have
Secure, enterprise-grade connections built to scale

Never Be Caught Off Guard

Performance & Reliability

A drop in guest satisfaction scores, a spike in food costs, a scheduling gap during peak season — you need to know before it becomes a problem. We build real-time monitoring into every system we deploy so your operations run with confidence, not guesswork.

Know instantly if something isn't performing
Track the KPIs that matter to your leadership team
Issues flagged and resolved before guests notice
Continuous improvement baked in — not bolted on

Ready to Start the Conversation?

Let's understand your business first — then build the AI solution that's right for you.